FAQ

Do you offer payment terms?
Yes, we accept Paypal, Visa and Mastercard credit cards. We also accept laybyes allowing you to pay for your fabulous dress or evening gown over several months to assist in these tough economic times.

How do you ensure that my very own fabulous dress or Evening gown is unique?
We ensure that no gowns are duplicated by not hiring out our exquisite dresses.
You may find that your fabulous dress or Evening gown is copied after your special night, but what the heck - you stole the show first!

I'm looking for a specific design but can't seem to find it, can you help?
Sure, if you're looking for a specific style that you can't find on our website, please send us an email with something descriptive such as color, dress design, whether it was an evening dress, cocktail dress, bridesmaid's dress or better yet, send us the style number.

How can I be sure what size I need?
Please refer to our sizing chart to determine the proper size. If you accidentally order the incorrect dress size, we can exchange within the same dress style as inventory permits (standard shipping rates apply).

I just confirmed my dress order online, what's next?
We'll keep you posted as your brand new dress moves through our shipping process.  You will be provided with a tracking number upon shipping confirmation.

How can I learn more about you and interact with the company?
We love to interact with our fans and encourage you to send us pictures wearing our dresses. Feel free to send us an email at service@dressclass.com.

What if my dress is not available?
If your dress is not in stock and we cannot order it either from our warehouse or from the designer, we will notify you within 72 hours.  In that case,you may either make another selection or cancel your order completely. Your card will never be changed unless we order your dress.

Why are there pictures on the website of dresses that are not in stock in your store or not available to order in time for my wear date?
Our store inventory is constantly changing due to the fast nature of our business especially during Prom and Wedding Season.  Wear dates vary greatly for all our customers. A certain dress may not be available by your wear date but will be available by special order or will be coming into stock at a later time. We make a great effort to remove images of discontinued dresses as soon as that information becomes available.

Do you have your own catalog?
We have a fabulous four color magazine that we will be happy to send to you. Please email us or call us with your name and mailing address.

Do you perform alterations in your store?
Alterations are performed in our store for an additional charge. Our expert seamstresses  work by appointment. Please call or email us for an appointment. The price of the alteration is based on the amount of work that needs to be done.  Alterations must be paid for in full at the first fitting appointment.

Can you make a dress in a color that is not listed?
Yes, we are a retailer, also have our own manufacturer. All colors and size are available,you just need send your favor color and your measurement,we will custom for you.