Return Policy

The below is applicable only to orders placed via this website.

Once received, goods which are not of satisfactory quality, not as described or simply unwanted may be returned for a full refund. Simply return the items, in their original condition and packaging, within 28 days of receipt.

Please note, that the initial postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders.

Please note - Your despatch note will be required as proof of purchase.

*Sale items must be returned within 14 days of purchase.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order at anytime up to (within) 7 (seven) working days after the day on which you received the goods you ordered (following receipt of your goods).

You must inform our Website Customer Services of your wish to cancel in writing within 7 (seven) working days following the date of receipt and must take reasonable care of the products and not use them or remove any hygiene seals. You should return products to us in their original packaging, wherever possible and as soon as possible. If you return products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your local Trading Standards office or Citizens' Advice Bureau. Where free returns are not available, we do not pay for the return of goods. We will refund your money including the initial postage charge as soon is as reasonably possible but no later than 30 days of our receipt of your request to cancel the order. You do not have to provide any reason for cancellation.